All in all, it took me almost a month to get the tv that I purchased.

I mean, you had one bad experience… that’s not nearlt a large enough sample to draw any conclusions about anything about NewEgg. They said untested… you go on like they must have known it was defective, but there’s nothing that says they even looked in the box. Therefore, they don’t *know* it’s broken and rather than just throwing it in the dumpster they offer it for sale with adequate warning and a discount. You took a risk buying an OB item, and you know that.

What possessed you to do that, I don’t know. You’re asking for a possible headache just by trying it, was it worth the $25? You apparently have had no experience RMAing anything because you pretty much always have to pay shipping. That was part of the risk you assumed when you decided to buy it.

This looks to me like nothing but a knee-jerk reaction, trying to blame anything but one’s self. I mean come on, you’re just lucky that faulty board didn’t take any other hardware down with it. If it was me, the very second I saw pieces of motherboard floating around, I would get on the phone - I wouldn’t risk plugging in a brand-new CPU and other parts.

In your quest to save a few bucks, you put some money on the line and lost that risk. Still, it seems you haven’t learned that sometimes you get what you pay for.

As for the other person, not pre-ordering from NewEgg - that kind of thing can happen sometimes. If anything you may be safer pre-ordering from NewEgg because they’ve had some trouble and have audited and fixed the system. I know I’ll still use NewEgg whenever I’m buying hardware or flash memory or software; great website + great service from what I’ve dealt with + speedy delivery. The computer I type this on I built from components purchased through them, as well as the wireless router and cable modem.

I couldn’t return the board without attempting to see if it worked, and troubleshooting it with Asus first. So I HAD to take the time to connect it up and work with Asus’s Support.

Yeah I could have taken pictures and emailed them to NewEgg in an attempt to prove they had sent me something obviously broken, but I was giving them the benefit of the doubt. They mentioned that the boards were tested by the original manufacturer, so I assumed that perhaps it meant the board was refurbished and had been tested.

To Rob:

$9.50 puts almost a half tank of gas in my car. Sorry I’m not rich like you obviously are and $9.50 and saving $25 bucks can mean quite a bit to me, especially with how the price of gas and everything else is going lately.

The thing is with a reputable company you shouldn’t be GAMBLING on something that is obviously defective. Something that’s obviously defective should never even be sent out to a customer. Then said customer shouldn’t have to even think about paying a 15% restocking fee for a defective item. Any other company I’ve worked with has always paid the shipping charges to send back defective products.

Tells me they lack any amount of quality control. Open Box is a gamble, but it should be a gamble not a hand stacked against you deliberately as an attempt by the company to make a quick buck.

You would’ve had to pay to ship it to Asus to get a new one if you had gone that way instead, the only place that I’ve been to that didn’t require you to pay the shipping on a defective item was PC Club who would take the return and mail it for you to the manufacturer, sadly they all closed up in this area of Washington.

Yeah it’s nice to bitch and get some steam off but come on, it was an open box, you took the gamble and your only out $9.50, you should feel lucky that it wasn’t more. I’ve lost more than that in just paypal fees getting my money back from shiatty eBay sellers.

Caveat emptor.